eCollections Solutions Overview
Complete 360° process automation
Technology keeps agents at the core of collection efforts
Optimizing debt collection processes is vital to increasing recovery rates and automation is the key. Leveraging a simple drag and drop workflow strategy builder puts collection managers in total control of account flows with no IT experience necessary.
Employing tools rather than humans to make contacts, and even collect dollars, saves significant time and helps drive cost out of the collection model. Predictive dialers ensure collectors spend time taking with the right party, not waiting for someone to answer. In fact by combining integrated dialing solutions with eCollections debt collection agents spend 45+ minutes per hour talking to debtors on the phone compared to only about 17 minutes per hour when dialing manually. That additional productive time is reflected in collection performance with customers reporting a 100% to 300%+ increase in collections by implementing a dialer with eCollections.
Add the productivity of up to 5 collectors with zero additional overhead
Virtual collections allows debtors to pay their accounts 24x7 with no human involvement. The integrated IVR system captures payments with no human effort necessary. Artificial intelligence may seem like a distant futuristic idea but the eNtelligent Negotiator uses it everyday to negotiate settlements and payment plans and then collect payments online. Customers report that these tools produce dollars equal to those of hiring 3, 4, and even 5+ additional collectors. By virtually eliminating the cost of collection these virtual tools not only enhance the customer experience, but also increase profitibility. Who says "you have to spend money to make money"?