Predictive Dialer and IVR
Predictive dialers are not new technology but they are one of the most vital collection tools next to a strong debt collection management system. Automating the dialing process significantly improves efficiency within the collection center. 100% of top collection centers utilize a dialer. Agents don't waste time waiting for people to answer or make mistakes when manually dialing a number. Dialers also eliminate unproductive time on disconnected numbers, answering machines, fax machines, and modems.
Rather than reinvent the wheel eCollections partners with industry leading call center telephony companies to provide integrated dialer solutions optimized for debt collection. These solutions include automated message delivery, power dialing, preview dialing, and full predictive dialing with blended inbound and outbound campaigns. Call results are captured within eCollections and follow up strategies can be fully automated based on the call result or set manually.
Cost is no longer a barrier to entry even for smaller collection agencies. The cost of bandwidth continues to drop and with the advances in VoIP technology, hosted dialers are very reasonable for any organization. Hosted dialers offer many of the same advantages as eCollectionsASP such as eliminating the need for internal IT staff and preserving capital investment requiredl with a dialing solution purchase.
IVR systems add another key element of the eCollections integrated telephony solutions. Interactive Voice Response allows debtors to make payments on their account without the assistance of a collection agent. Self-service increases customer satisfaction and drives cost out of the collection model.
eCollections supports hosted or on premise integrated dialing solutions giving customers the ability to choose the solution that fits their business requirements and budget.
Integrated dialing and self-service solutions deliver results