Management
Management tools help collection managers implement strategies. Built from working alongside some of the best collection managers in the industry eCollections gives managers ultimate control over acccounts, automated workflow, collector activities, queues, and realtime information to oversee it all.
eCollections "powerfully simple" debt collection software provides the tools needed to manage people, processes, and profits. A few features are:
- eWorkflow - Map out every step of YOUR collection process with a simple drag-and-drop interface. Automate your way to profit and never miss a step or wonder if X, Y, or Z happened when it was supposed to.
- Portfolio Management - Add, change, move, import, export, group, subgroup, and set actions such as letters, follow up tasks, etc. Select, point, and click.
- Agency Management - Assign an account group to a 3rd party agency, pull back one account or all of them, easily move accounts from one agency to another.
- Client Management - Manage all client data, contacts, requirements, contracts, documents, and settings from one place.
- Full Trust Accounting - Manage an unlimited number of trust accounts, track balances, and transfer funds within eCollections.
- Configurable Remittance - Create custom rule sets for client remittance and statements. Meet any client requirement, even the bizarre ones, with the business rules engine.
- Flexible Queues - Coordinate and manage individual or pool queues sorting accounts on any criteria in the database.
- Automatic Account Distribution - One click to deal, shuffle, or randomly distribute accounts to any group of agents or other role.
- Collection Scripting Tool - Fast track to productivity. Agents click debtor response and the script jumps to their next line.
- Document Scanning & Tracking - Scan any document or image and attach it to the debtor file
- User Defined Fields and Forms - Configure the system to work the way you want it to without code changes or custom development.
- Calendar and Scheduling - Alerts, reminders, set future follow up activities - for yourself or for your agents!