Live Remote Assistance Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution. How to Get Support: You may obtain support by calling 515-564-0585 from 8 AM thru 5 PM CST or via e-mail at support@sentinelds.com If after our support team has received your call or e-mail they determine that viewing your machine would aid in the support process they will provide you an access code which will need to be entered below. You will find the answers to security questions and system configuration requirements on our FAQ page. You can also view a demonstration of a screen-sharing session. How It Works:     Step 1:  Once you are on the phone with a member of our support team, you will be directed back to this page after your support representative provides you with a unique connection code. You will then enter the code in the field below and click the Click Here button to initiate the screen-sharing session. Step 2:  You are prompted to download a small virus-free plug-in. Step 3:  With your permission, your support representative can view your screen and share control of your mouse and keyboard. Step 4:  You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time. Welcome to online support! Name: Company Name: Phone Number: Please fill out the fields above, type the code you received from your Representative in the box below, then click the button to proceed. Access Code: