eWorkflow
Complete automation for debt collection processes
In today’s competitive marketplace it is vital for collection operations to run at peak efficiency. Automating manual processes is key to reducing costs and eliminating human errors. eWorkflow allows collection managers to automate every step in the life cycle of an account from the time it is loaded into the collection system until it is paid, settled, closed, retired, outsourced, or sold.
eWorkflow puts full control of the business process in the hands of collection managers and executives where it belongs. This eliminates the loss in translation that often occurs when operations management tries to define their needs to IT who then tries to replicate it in programming. Designed with a user friendly interface, even the most basic computer user can build and implement complex account treatment strategies.
Drag and drop workflow creation allows operations experts to map out the entire account flow, status, collector assignments, letters, calls, skips, credit bureau reports, and many more with an unlimited number of split points based on any type of decision criteria needed. Never miss a step again!
Test and measure success. eWorkflow allows collection managers to create “Champion, Challenger” workflows to be compared and analyzed to determine how changes in strategies, collection efforts, and treatments really do impact the bottom line. Within a short time managers can dial in the optimal processes that maximize liquidation and keep costs under control.
Tried and true process maps that deliver results.
eWorkflow makes complex processes easy