eCollections ePay
Electronic payment capture and automation for Debt Collection
Technology drives 24x7 payment automation
The more payment channels available to debtors the more likely it is that they can and will pay. Every available payment channel is integrated into eCollections. All payment channels support one-time payments AND an ongoing series of check or credit cards payments with full PCI compliance and SAS70 Type II certification. Your call recording combined with the included user-defined payment confirmation script help ensure compliance and prevent fraud claims or later chargebacks.
ACH/EFT: Accept and process electronic drafts received by agents, from the web portal, or the integrated IVR system. Receive and immediate confirmation and provisional post upon submission. Once the funds have cleared (midnight) the post is finalized or replaced by a return code. Resubmissions are handled via user defined automation based on the reason for the return.
Check by Phone: Agents input check information into eCollections through the integrated payment screen for PIF, SIF, and payment plans. User-defined business rules define whether checks require management approval. Checks may be processed as e-Checks, converted and uploaded, or may be printed directly from eCollections and deposited into the bank.
Credit/Debit Cards: Any type of credit or debit card may be used through ePay. Integration provides instant feedback to the agent or manager that the card is accepted or declined while the debtor is still on the phone. A right party contact is a terrible thing to waste.
IVR and Web Portal: ePay also accepts payments via the phone through the automated IVR (Interactive Voice Response) system and through the eNtelligent Negotiator Web Portal. Allowing debtors to make payments on their own via self-service channels provides significant cost savings and increases customer satisfaction.
Desktop Deposit: Turn paper checks received in the mail into electronic transactions saving significant time and the expense of manual entry. Simply scan the checks, upload to ePay for processing within eCollections and deposit into the designated bank account. (check scanner required)
Debtors may also pay by Moneygram, Western Union, QuickCollect, directly to the client/account owner, lockbox, and more. Transaction files are easily uploaded into eCollections and credited to the appropriate account.
Preferred payment method? Of course it's accepted