eNtelligent Negotiator Web Portal
Fully automated "Virtual Collection Agent" enhances intelligent debt collection software
The art of negotiation turns a good collector to a great collector. It comes naturally to some while others need more training and coaching. Negotiation training is rarely offered in a collection environment, but even with the best instruction, how do managers know that agents are not leaving money on the table during their negotiations?
Imagine taking the best collection agent in your organization cloning them a few hundred times then legally giving the clones the ability to collect money 24x7x365. That is essentially what eCollections has done with the eNtelligent Negotiator Web Portal.
Direct debtors to your own branded web portal that actually negotiates with the debtor in real time to collect payment in full, settle the account, or work out a payment plan. Every company has options for the look and feel of the portal along with complete control of the verbiage. Debtors are encouraged to pay in full, all at once or over time, and the benefits of doing so are outlined.
Unemotional negotiating ability sets the portal apart from its human counterpart. Debtors are allowed to make a settlement offer and it is evaluated based on user defined settlement rules. Any settlement that does not meet ALL the criteria is rejected and a counteroffer is presented. Debtors can negotiate back and forth all day long. The portal never takes breaks, reveals a minimum settlement, or panic because it thinks that it may "lose the sale."
Payments are captured electronically and information reported back to eCollections system providing seamless payment processing. Go to sleep with a delinquent account and wake up to money. The eNtelligent Negotiator takes debt collection software to a whole new level.
Legally extend your collection day 24 hours, even on holidays