Imaging and Document Management
Paperless office . . . reality or myth?
Documentation and correspondence is only as good as your ability to find and utilize it. eCollections solves this with a Media Management feature built into the collection software. This allows eCollections customers to store any type of document, image, audio, video, or other type of electronic media file right on the account within eCollections. Scan, bulk upload, or simply attach the information associated with the collection account and then ANY authorized user can retrieve the document with the click of a button.
Contracts, debtor documentation, client or debtor correspondence received in the mail or fax, credit reports, check images, receipts . . . endless possibilities.
The type of files are unlimited. PDF, MS-Word, MS-Excel, MS-Powerpoint, comma delimited files, text files, jpeg, gif, tiff, audio, video, etc. Literally ANY type of electronic file can be attached to an account. Of course all correspondence
When media is available with a purchased portfolio or a contingency placement those can be loaded into the accounts so that documentation is immediately available for all authorized collection agents and managers.
Unique to eCollections the media can be attached at the portfolio level as well. Store client contracts, portfolio information, pdf files, spreadsheets, or any other type of media for quick access later.
IT gurus: Take heart, the way eCollections stores the files in a unique way, outside of the production SQL Server database. Utilizing this function will not bloat the database.
BONUS: Ask us how a customer used this feature in a unique way to ELMINATE virtually all chargebacks and payment disputes.
Equipped. Enabled. Effective.
Enterprise debt collection software on your terms