Dashboards and Scorecards
The more keep score, the better the score gets
In almost every manager and executive's office there is a stack of reports that they have never read, don't plan to read, and even if they did would not change a thing in their business because of it. Report directories are filled with these unread reports. Over time new reports are created, replaced, broken fixed, and only a handful are actually used regularly.
Dashboards provide real time actionable business intelligence without ever cluttering up a desk. Within eCollections each dashboard provides the trends for business segments and KPI's that are relevant to each stakeholder which visually shows what is happening in the business. Users are rarely willing to dig for data. Dashboards put critical information in front of stakeholders with no shovel required. By making the data easy to find and easy to understand each stakeholder is more likely to use the data to drive change and improve the business.
Scorecards are a well-defined method for monitoring, measuring, and managing performance by tracking metrics. In eCollections this consists of a list of key performance indicators (KPI's) that compare current performance data against goals, quotas, and target trends. The scorecard also incorporates information on what action to take if the specified goals are not met.
When new dashboards and scorecards are needed or customization goes beyond standard user capabilities the Information Studio Developer Kit allows IT savvy personnel to modify existing dashboards, KPI's, metrics, scorecards, or build new ones with no limitations.
The eCollections Service Team will create custom reports, dashboards, and scorecards as a service. The team works with you to help define and refine key performance indicators (KPI's) and construct a nice customized dashboard and/or scorecard specific to your business. Focus on your core business and let us take care of the technical functions.