Compliance
"FTC Wins $10 Million Judgment Against . . ." July 28, 2005
"Debt Collection Agency Fined $2.25 million" November 24, 2008
"Collection agency hit with record fine"
November 29, 2005
"Collection Agency ordered to suspend operations" Multiple
Did you know that one rogue agent can rack up fines of $1,000,000 in a single afternoon! Recently several large financial institutions have made news disclosing that they “lost”, “misplaced”, “accidentally sold” or otherwise compromised private account information. Others have paid hefty public fines for compliance violations. What do other software companies do to keep you out of the headlines? eCollections was designed around industry best practices and has specific functions built in to help your company avoid these types of financial or PR nightmares.
Business Rules Engine - Working with some of the top agencies in the country eCollections has many rules built in such as alerting users that an account cannot be called because of same day contact or time of day. You can add or modify business rules to fit specific state or local rules, or match up with internal policies or processes. This flexibility means a tremendous savings over making expensive code changes.
Agent Scripts - Customize for each client, package, or portfolio - or use the same one for all. Give your agents the tools they need to be successful from day one. No flipping charts or missing pages. Everything is all on the screen. When a debtor responds the agent clicks the response and the next branch of the script is right in front of them.
Comprehensive account history and audit trail - eCollections stores the account history and provides an audit trail that can stay active or be archived. Safeguards are built in so that accounts, details, and history cannot be deleted without multiple, specific authorizations.